ck999 Terms and Conditions

These terms and conditions ("Terms") apply to the ck999 platform and all its services. The meaning of some key terms used here is clarified below:

• "Platform" refers to ck999's website, mobile application and all associated digital services.
• "User" or "You" refers to anyone who has registered on this platform or is using its services.
• "Services" refers to casino games, sports betting, live casino, bonuses and other features provided by ck999.
• "Account" refers to the personal profile registered on the platform.
• "Transaction" refers to financial activities such as deposits, withdrawals and bonus claims.

These terms take effect from the moment a user first accesses the platform or creates an account. ck999 reserves the right to modify these terms at any time, and continued use of the platform after any changes will be considered acceptance of the updated terms.

2.1 Registration Requirements

To open an account with ck999, users must provide accurate and complete information. Opening an account with false or misleading information is strictly prohibited and such accounts may be closed immediately.

• Each person may open only one account.
• The mobile number or email address provided at registration must be active and personal.
• After creating an account, an identity verification (KYC) process may be required.
• If more than one account is found under the same person's name, all such accounts and any balances held in them may be forfeited.

2.2 Account Security

Users must keep their account password and login details confidential. The responsibility for account security rests entirely with the user. If you suspect your account is being accessed without authorisation, you must notify the ck999 customer service team immediately.

2.3 Identity Verification

ck999 may request identity verification from a user at any time. This process may involve requesting a copy of a national ID card or passport. If the required documents are not submitted within the specified time, withdrawal access may be suspended.

All ck999 services are for individuals aged 21 (twenty-one) years or older only. Minors opening accounts or using services is strictly prohibited.

• By registering an account, the user confirms that they are aged 21 or above.
• If there is doubt about a user's age, ck999 may request proof of age documents.
• It is entirely the user's responsibility to ensure that online gambling is legal in their country.
• Attempting to access from a country or region where this service is not available is prohibited.

ck999 places the highest importance on responsible gambling. We are committed to protecting minors and will take immediate action upon receiving any relevant information.

4.1 Deposit Methods

ck999 currently accepts deposits via three mobile banking methods: bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳100.

• Users must use a mobile banking account registered in their own name.
• Deposits sent from third-party accounts are not accepted and the funds may be returned or the account may be suspended.
• The correct reference number must be used when making a deposit; otherwise, the credit may be delayed.

4.2 Withdrawal Methods

Withdrawals can be made via bKash, Nagad and Rocket. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours.

• There must be a sufficient balance in the account to make a withdrawal.
• Withdrawals are not possible before active bonus wagering requirements have been met.
• Withdrawals may be on hold until identity verification is complete.
• Additional verification may be required for unusual or suspicious transactions.

4.3 Transaction Responsibility

A deposit that has already been added to the gaming balance cannot be reversed. The user is responsible for any funds sent to an incorrect number.

5.1 Welcome Bonus

New users receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. Wagering requirements must be met before this bonus can be withdrawn: you must wager 25 times the bonus amount. For example, a ৳1,000 deposit gives a ৳1,500 bonus, and to withdraw you must wager ৳1,500 × 25 = ৳37,500.

5.2 Other Bonus Terms

• Each bonus has specific wagering requirements that must be known before claiming the bonus.
• Another bonus cannot be claimed while one is already active.
• Misuse of bonus offers or attempts to manipulate the bonus system may result in account closure.
• Winnings earned through a bonus are not treated as direct cash — they become withdrawable only after wagering is completed.
• Each bonus offer must be used within its specified validity period.

5.3 VIP Program

ck999's VIP program has three tiers: Bronze, Silver and Gold. Each tier offers cashback on weekly net losses — up to 0.4% for Bronze, up to 0.8% for Silver and up to 1.2% for Gold. The cashback amount is calculated by deducting total winnings from total losses for the week.

For details on VIP cashback terms and benefits, visit the ck999 VIP page.

5.4 Bonus Abuse

ck999 actively works to prevent bonus abuse. If a user places low-risk bets to meet wagering requirements or attempts to exploit the bonus system strategically, the bonus may be cancelled.

6.1 General Gaming Policy

All games available on ck999 are created and operated by third-party game providers. Each game has its own rules, which can be viewed in detail within the game.

• ck999 is not responsible for issues caused by internet connection disruptions.
• If an incorrect result is displayed due to a technical error, it may be corrected at a later time.
• In the event of a technical issue affecting game operation, the relevant bet may be voided.

6.2 Sports Betting

In sports betting, odds are offered in various formats for Team A or Team B. The official result of the event applies for determining bet outcomes. If a match is cancelled or postponed, the bet is voided and the wagered amount is refunded.

6.3 Live Casino

Live casino games are conducted in real time. The dealer's decision is final and cannot be changed. If a player is disconnected due to a connection issue, the result will be determined according to the server log.

The following activities are strictly prohibited on the ck999 platform:

• Money laundering or illegal financial transactions.
• Creating multiple accounts to abuse bonus offers.
• Accessing another person's account or hacking.
• Operating games using software bots, automation tools or artificial means.
• Any form of manipulation to influence game results.
• Exploiting any technical error on the platform.
• Threatening or harassing other users.
• Operating an account with a false identity or information.

8.1 Suspension or Closure by ck999

ck999 reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Violation of any clause of these terms and conditions.
• Failure to verify identity or providing false information.
• Unusual or suspicious transaction patterns.
• Security risks or suspected fraud.

8.2 Closure by the User

Any user may request to close their account if they wish. To do so, they must contact the customer service team. It is advisable to withdraw any withdrawable balance before closing the account.

8.3 Self-Exclusion

As part of responsible gambling, users may voluntarily exclude themselves from the platform for a specified period. Assistance is available by contacting customer service.

The collection, storage and use of users' personal data is described in detail in ck999's Privacy Policy. By using our services, you also consent to the Privacy Policy.

• User data is protected by SSL encryption.
• Information is not disclosed to third parties except where required by law.
• Information may be shared with security agencies to prevent suspicious activity.
• Users may request correction or deletion of their data, subject to mandatory legal requirements.

ck999 makes every effort to provide its services, however our liability is limited in the following areas:

• Losses arising from technical errors, server downtime or other technological issues.
• Delays or issues caused by third-party payment providers.
• Unauthorized access to an account due to the user's own negligence.
• Issues with games or bets caused by loss of internet connection.
• Service disruptions caused by unforeseen circumstances or force majeure.

Gaming carries financial risk by nature. Users must play responsibly and avoid placing bets beyond their means.

11.1 How to Submit a Complaint

If you have a complaint or dispute about any matter, please contact the ck999 customer service team first. Support is available in Bengali and English via our 24/7 live chat or email.

• When submitting a complaint, please provide your account ID, transaction details, and a full description of the issue.
• Once a complaint is received, it will be reviewed and responded to within a reasonable time.
• For disputes regarding game results, server logs will be treated as the final evidence.

11.2 Final Decision

The decision of the casino authority is final and binding. However, if a user believes they have been treated unfairly, they may submit a new appeal with additional information or evidence.

ck999 reserves the right to change, add to, or remove any part of these terms and conditions at any time. Any changes will be updated on this page and may be communicated to registered users by email or account message.

Continued use of the platform after any changes will be taken to mean that the user has agreed to the new terms. It is therefore advisable to visit this page regularly.

To learn more about ck999, you can visit our About Us page. We recommend reading our Responsible Gaming section to set play limits and build safe gaming habits.