ck999 Privacy Policy

This privacy policy applies to all users of the ck999 platform's services. ck999 believes that your personal information belongs to you, and we take the utmost care in storing and using it. Before reading this document, please review our Terms and Conditions, as both documents apply together.

If you have any objection to your information being processed in the manner described in this policy, please contact our support team before using our services.

1.1 Registration and Identity Verification Information

When you create an account on ck999 or submit documents for identity verification at a later stage, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for verification purposes)
• Residential address

This information is used to confirm the user's age (21+ requirement) and to ensure account security.

1.2 Transaction and Financial Information

Records of transactions processed through bKash, Nagad, or Rocket during deposits and withdrawals are stored. These include:

• Transaction amount and date
• Last four digits of the mobile wallet number (the full number is not stored)
• Transaction reference ID

1.3 Technical and Usage Information

Some technical information is collected automatically while you use the ck999 platform:

• IP address and device type
• Browser and operating system information
• How long you spent on the platform and which pages you visited
• Cookie and session data

2.1 Service Operation and Improvement

The information collected is primarily used to operate the ck999 platform's services properly. This includes:

• Account creation and management
• Processing deposit and withdrawal requests
• Providing bonuses and promotions
• Analysing user preferences to improve service quality
• Identifying and resolving technical issues on the platform

2.2 Security and Fraud Prevention

ck999 is committed to protecting your account and financial information. The collected information is used for:

• Detecting suspicious transactions or login activity
• Preventing multiple account creation or fraud attempts
• Verifying account identity
• Blocking unauthorised access

2.3 Communication and Support

In certain situations, ck999 may contact you for the following reasons:

• Important account-related notifications
• Security alerts
• Promotional offers (you can opt out of such communications at any time)
• Notifications of policy changes

3.1 Sharing Information with Third Parties

ck999 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following situations:

• Payment processors: Information necessary to complete transactions through bKash, Nagad, and Rocket is shared with them.
• Technical service providers: With technology partners who assist in operating the platform, under limited and contractually bound terms.
• Legal obligations: In accordance with valid requests from relevant authorities or court orders.

3.2 Cross-Border Data Transfers

ck999's servers may be located in various countries. Data transfers follow internationally recognised data protection agreements, and the confidentiality of information is ensured.

4.1 Technical Security Measures

ck999 follows the technical steps below to protect your information:

• SSL (Secure Socket Layer) encryption — on both the website and app
• Sensitive information stored in encrypted form in the database
• Regular security audits and vulnerability assessments
• Two-factor authentication (OTP-based)
• System access is controlled and logged

4.2 Organisational Security Measures

In addition to technical measures, data protection is also ensured at the organisational level:

• Only authorised staff can access personal information
• Staff receive data protection training
• A rapid response plan is in place for data security breaches

5.1 Use of Cookies

The ck999 platform uses cookies to improve the user experience. Cookies are small text files stored in your browser.

5.2 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to measure platform usage — completely anonymous.

You can disable optional cookies from your browser settings, though some features may become limited.

6.1 Right to View and Correct Information

Any registered user of ck999 can request to view their personal information and correct it if there are any errors. To do so, contact the support team directly via live chat or email.

6.2 Request to Delete Information

You can request to close your account and have your information deleted. However, the following information may be retained for a specified period:

• Financial transaction and account records — for the legally required period
• In cases of ongoing disputes or investigations
• Minimum information required for fraud prevention

6.3 Right to Unsubscribe from Promotional Communications

You can stop receiving promotional messages and offers from ck999 at any time. To do so, change your notification preferences in your account settings or inform the support team. However, account and security notifications will always be sent.

ck999 retains user information for as long as the account is active or as required to meet applicable legal obligations. Even after account closure, the following information may be retained for a specified period:

• Financial transaction and account records — as required by law
• Communication logs — to maintain support quality
• Security-related information — for fraud prevention

After the specified period, information is securely deleted or anonymised.

All ck999 services are for individuals aged 21 and above only. No information is knowingly collected from anyone under 21 years of age. If an account belonging to a minor comes to our attention, it will be closed immediately and the related information will be deleted.

Ensuring responsible gaming and a safe environment is one of ck999's key commitments. For more details, please visit our Responsible Gaming page.

ck999 reserves the right to update this privacy policy at any time. For significant changes, registered users will be notified by email or through the platform. Continued use of the platform after changes are made will be taken as agreement to the new policy.

For more details about our overall terms of service and user responsibilities, further information is available on our About Us page.